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While using multiple excel worksheets, closing one of them results with all worksheets close

דף הבית / Knowledge Base / While using multiple excel worksheets, closing one of them results with all worksheets close

Document ID: SX556998 / Created On: Oct 28, 2015

Author: Miki Rockey

Symptoms

A Citrix XenApp user opens multiple excel 2013 worksheets in a seamless session.
The worksheets show separately at the local taskbar.
Closing one sheet causes the closure of all opened sheets.

Cause

Citrix Excel hook not applied in the registry.

Resolution

Make sure the following registry key exists on the XenApp server:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ExcelHook

Dword 32 – enabled =1

Additionally, the seamless flag registry should be set to default.

Applies to

  • Citrix XenApp
  • Office 2013