Document ID: SX122020/ Created On: May 18, 2015 / Updated On: May 18, 2015
Author: SmartX

Symptom:
When loading a Java application, the following error message may appear:

• Subsequently the application fails to load.
• The issue does not occur if Application Manager Service stopped.

Cause:
In order for the Java Virtual Machine (JVM) to set a maximum heap size, a continuous portion of virtual memory must be available at the time that the java.exe instance started.

Application Manager 8.8.249 utilizes a Library, which loads particular items into memory at a location where in some cases the large continuous free space may be broken up, causing Java's memory allocation to fail.

Solution:
Download and install the following hotfix (Application Manager 8 Feature Release 8 AGENT HOTFIX 1)

https://www.myappsense.com/software/hotfix.aspx?g=7ea3fa52-9f48-4174-aa72-d0442b97d104

 

Applies to

• Application Manager 8.8.249