Document ID: SX3368876 / Created On: May 14, 2015 Author: SmartX Symptoms The installation of a new version of Citrix Receiver failed and the following error is displayed on the Citrix Installation console: “Setup cannot continue because this version of Receiver is incompatible with a previously-installed version” Cause The previous version of the Citrix Receiver […]

  Document ID: SX122017 / Created On: May 14, 2015 Author: SmartX   Symptoms When publishing a new XenApp 6.5 application from the App Center console the following error appears: .     Cause Following the error above, it seems that there is a problem with the icon creation.   Resolution In order to solve […]

  Document ID: SX122016 / Created On: May 08, 2015 Author: SmartX   Symptoms When choosing a ShareFile file or folder to send e-mail from Sharefile web portal and using the option "Give me a link i can copy and send using my own email software", in some scenario it is not possible to continue […]

  Document ID: SX122015 / Created On: mar 08,2015 Author: SmartX   Symptoms When using universal print server 7.6 policy , in some cases the user cannot see any printer at the ICA session, even if the user is member of the group that should map the printer acording to the citrix policy. Cause There […]