Knowledge Base

Smart-X מעסיקה את צוות המהנדסים והארכיטקטים מוסמכי ה-Citrix הגדול בישראל, אשר מבצעים עבודות ייעוץ, יישום, הטמעה ותחזוקה למערכות Citrix ו-Netscaler בארגוני Enterprise בארץ. צוות המומחים שלנו הוא המוביל בארץ ומאחוריו מעל 20 שנות נסיון בתמיכה במערכות גדולות ומורכבות, מקומיות ובינלאומיות. השירות ללקוחותינו משלב בהצלחה התאמה מקצועית ומדויקת של פתרונות לצרכי הלקוחות ושירותי Professional Services הכוללים תמיכה 24/7.

  • An unauthorized redirect vulnerability has been identified in Citrix NetScaler ADC

    Symptoms An unauthorized redirect vulnerability has been identified in Citrix NetScaler ADC that could allow a remote attacker to obtain session cookies of a redirected AAA user. The vulnerability affects the following versions of Citrix NetScaler ADC: Version 11.1 earlier than 11.1 Build 47.14 Version 11.0 earlier than 11.0 Build 65.31/65.35F Version 10.5 earlier than [...]

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  • Citrix Virtualization – What's new – March 2016

    Citrix הוציאה לאחרונה מספר גרסאות חדשות עבור פלטפורמות המוצרים השונות (וירטואליזציה). להלן פירוט קצר על ה-Features החדשים והעיקריים בכל פלטפורמה: XenDesktop/XenApp 7.8 גרסאות  7.7 ו-7.8 כוללות בין השאר את היכולות הבאות: תמיכה ב-Multi Zone – רלוונטי בעיקר לאתרים עם פריסה של Data Centers מרוחקים גיאוגרפית Improved database flow and configuration החזרה של מנגנון הגבלת ההפעלה [...]

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  • How to enable Alternate address in Storefront

    Document ID: SX132879/ Created On: December 10, 2015/ Updated On: December 10, 2015 Author: SmartX Issue While in WI 5.4 we had to configure the Alternate site in the Secure Access option : In storefront this options is configurable at the web.config file (under the Store not the Web!). Firstly, backup the original web.config file [...]

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  • While using multiple excel worksheets, closing one of them results with all worksheets close

    Document ID: SX556998 / Created On: Oct 28, 2015 Author: Miki Rockey Symptoms A Citrix XenApp user opens multiple excel 2013 worksheets in a seamless session. The worksheets show separately at the local taskbar. Closing one sheet causes the closure of all opened sheets. Cause Citrix Excel hook not applied in the registry. Resolution Make sure the [...]

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  • Error “Microsoft Office Excel cannot access the file…” when using Citrix UPM

    Created On: Oct 28, 2015 Author: Ziv Winner Symptoms User attempts to open excel or any other office document, as a result the following error appear:   The symptom described above may occur in XenApp or XenDesktop environments with a combination of UPM (User Profile Manager) component. Running a Procmon tool shows a "buffer overflow" […]

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  • Can’t generate the Xenmobile report “Session Reports (Connection Logs)”

    Document ID: SX289900/ Created On: September 20, 2015/ Updated On: September 20, 2015 Author: SmartX Symptoms: Administrator cannot generate XenMobile report from the XM console. Cause: Session Reports (Connection Logs), is a summary of mobile device activity. It includes total usage per user and overall data compression ratio. The connection logs can contain a large […]

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  • Cannot connect to the VCenter server due to a certificate error with Citrix XenDesktop 7.x

      Document ID: SX125390 / Created On: Jul 12, 2015 / Updated On: Jul 12, 2015 Author: Yehuda Martziano Symptoms When trying to integrate a connection to VMWare Vcenter through Citrix Studio for the first time the following error appears: "Cannot connect to the VCenter server due to a certificate error, make sure that the […]

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  • Selected Default Session Printer Not Retained in Future Sessions

    Document ID: SX278650 / Created On: Jul 14, 2015 / Updated On: Jul 14, 2015 Author: Miki Rockey Symptoms When a user selects a session printer to be the default printer, it does not show up as the default printer in future sessions. Cause If the policy to Disable Default Printers is being enforced, this action […]

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  • AppSense Application Manager – Java Application Fails to load Java Virtual Machine

    Document ID: SX122020/ Created On: May 18, 2015 / Updated On: May 18, 2015 Author: SmartX Symptom: When loading a Java application, the following error message may appear: Subsequently the application fails to load. The issue does not occur if Application Manager Service stopped. Cause: In order for the Java Virtual Machine (JVM) to set a […]

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  • AppSense Management Console Load Slowly

    Document ID: SX122019/ Created On: May 18, 2015/ Updated On: May 18, 2015 Author: Smartx Symptoms: The AppSense console load slowly when internet connection is not available. Cause: When assemblies are Authenticode signed they need to verified, when the CA certificate is not present on the same machine the verification requires internet access. If the […]

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  • Citrix Receiver Installation Failure

    Document ID: SX3368876 / Created On: May 14, 2015 Author: SmartX Symptoms The installation of a new version of Citrix Receiver failed and the following error is displayed on the Citrix Installation console: “Setup cannot continue because this version of Receiver is incompatible with a previously-installed version” Cause The previous version of the Citrix Receiver […]

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  • Unable to publish new application in XenApp 6.5 App Center

      Document ID: SX122017 / Created On: May 14, 2015 Author: SmartX   Symptoms When publishing a new XenApp 6.5 application from the App Center console the following error appears: .     Cause Following the error above, it seems that there is a problem with the icon creation.   Resolution In order to solve […]

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  • Unable to send files via Citrix Sharefile

      Document ID: SX122016 / Created On: May 08, 2015 Author: SmartX   Symptoms When choosing a ShareFile file or folder to send e-mail from Sharefile web portal and using the option "Give me a link i can copy and send using my own email software", in some scenario it is not possible to continue […]

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  • Universal print server, printer not map on session client

      Document ID: SX122015 / Created On: mar 08,2015 Author: SmartX   Symptoms When using universal print server 7.6 policy , in some cases the user cannot see any printer at the ICA session, even if the user is member of the group that should map the printer acording to the citrix policy. Cause There […]

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